Frequently Asked Questions
 
Q. Why should I buy from you?

A. We think there are many reasons, please consider the following:
1) We have extensive experience in selling crystals, gemstone carvings, crystals for healing and fossils, both online and on the high street.
2) You can always be assured of a professional, polite and prompt service.
3) We travel extensively in order to hand select almost all of our stock.
4) We ensure the authenticity of all of our items and clearly photograph and describe the items we offer for sale on our website.
5) We offer FREE UK postage on everything on our website.


 
Q. Can I pay safely and securely using my Credit or Debit Card online?

A. Yes you can. Our checkout page is 128 bit SSL encrypted and for card processing we use the Global Payments card processing system that again is completely safe and secure.


Q. How can I be assured that the items you are selling are geuine?

A. Firstly we have been trading since 1999 and have a good reputation with our customers and our suppliers. We also have a dedicated high street shop were you can visit to view and buy goods and as you can see from our website everything is clearly photographed and accurately described. Basically we wouldn't still be in business if we were not honest and trustworthy.


Q. Will I receive the actual item shown in the photographs?

A. As much as possible we do try not to use stock photographs so in most cases yes you will receive the item that appeards in the photographs. The palmstones are an exception to this as most of those are listed using stock images (however these still give a good indication).
Please feel free to check the item description, if it says that the item is as pictured then that is the item that we will send.


Q. Can I order by telephone?

A. Yes you can, our shop contact number is clearly displayed on the website and we are happy to take orders over the phone if you prefer not to buy online.


Q. What can I do if I have phoned the shop but received no answer.

A. If this happens you may have called outside our opening times, or we may simply be out of the shop sourcing new stock. In this eventuality we can also accept enquiries and text messages if you wish to contact us via the mobile number 07443 621767 (again we cannot process orders over the mobile as it is likely we would be at the shop if you contacted us that way but we would be happy to phone back from the shop's landline at a more convenient time).

 
Q. How long does delivery take?

A. We aim to send out all orders within 1 working day and delivery times vary depending on the selected postage method. We currently offer free 2nd class postage within the UK which can take 2 to 3 days or you can pay a small amount and upgrade to a 1st class or 24 hour service that should result in your goods arriving the next day after despatch.
 

Q. Can I return goods if I no longer wnat them of if they arrive damaged etc?

A. Yes you can. If you wish to return any items then please let us know by email or phone at the earliest opportunity and please ensure any unwanted goods are returned within 28 days of receiving them.


Q. Who pays for the return postage.

A. In the event that the goods arrive damaged then we will cover the cost of the return postage. If you simply change you mind and no longer want any items then we would politely ask you, the customer to cover the cost of the return postage.


Q. Do I need to regsister an account in order to buy from you.

A. No you don't, the website is simple and direct to use and anyone is free to make purchases. Once you have added any items to your basket simply select your chosen checkout method.


Q. The checkout offers 2 options for payment, Paypal or Secure checkout, what does this mean?

A. Simply put, if you prefer to pay using your Paypal account then simply click the paypal logo and you will be directed to pay via the Paypal system.
Or, if you wish to use your Debit or Credit card then select the Secure Checkout button and you will be directed to through the Global Payments card processing gateway before being returned back to our website.
Both payment methods are completely secure and safe to use.