Payment and Postage Information and Terms of Sale.
Past Impressions Crystals website is covered by an SSL certificate offering secure online browsing and purchasing.
Currently we are able to accept secure payments online via Paypal or Stripe

UK Standard Postage is FREE on all orders with affordable upgrades to 1st class service depending on the weight of the package

We always aim to dispatch all orders within 1 working day of payment being received (e.g. an order received on Monday would be sent no later than the next working day i.e Tuesday).
Please note that we do not count Saturdays or Sundays as working days and Bank holidays are also considered none working days.

Please allow 2 to 3 days for delivery of items sent 2nd class from the date of dispatch and 1 to 2 days for delivery of items sent 1st class.
Overseas buyers please allow up to 21 days for your goods to arrive from the date of dispatch.

Where a buyer's total package weight exceeds 2kg we reserve the right to send items in more than one package in order to ensure that the Free UK Delivery can still be met.

In the very unlikely event that your goods arrive in less than perfect condition please retain all packaging and return the goods to us within 28 days of receipt and we can then either replace or refund.

We will accept returns in the event that the customer changes their mind and no longer wants an item up to 28 days after purchase however in this instance the customer would be liable for the return postage costs.

You have the right to cancel any purchase with us without having to give any reason for doing so. Please let us know promptly if you wish to cancel and we can refund without having to despatch the goods (please see our despatch time above). Notice of your intention to cancel can be sent via email and if the goods have been sent then please return them as per our returns policy shown above.

For prompt cancellation where you do not wish to have the goods despatched then please phone the shop on (01502) 712288 or text to 07443 621767 giving details of the item(s) that you wish to cancel the purchase of.